Frequently
Asked Questions (FAQ)
________________________________________________________________
IS THIS CD COMPATIBLE WITH WINDOWS AND MAC?
Yes
"How do I uninstall The Professional Will?"
To uninstall Professional Will on Windows:
- Click on the "Start" menu.
- Click on "Control panel".
- Open "Add and Remove Programs"
- Find "The Therapist's
Professional Will" in the list of programs,
select it and click on the "Change/Remove" button. Follow
the on-screen instructions of the uninstall program
- To double-check that it
is completely uninstalled:Go to My Computer > C drive > Program
Files: Look for the "Professional
Will" folder. If it is listed then select it and delete.
To uninstall Professional Will on Macintosh:
Open the "Applications" folder and find the "Professional
Will" folder. Drag it to the trash and delete.
"I get a Windows error message indicating that there was a problem with
Macromedia Projector when I try to start the program."
These types of errors are generally present when your computer is using
outdated video drivers. You need to download and install the latest driver
for your installed video card.
"I get the following Windows error message indicating that there was
a problem with Macromedia Projector when I try to start the program:
Error Signature:
therapists will.exe
appver: 10.1.0.11
modname: nvoglnt.dll
mdver: 614.10.8194
offsett: 00139c73"
This is an issue with the driver of your NVIDIA video card. Please download
and install an updated version of the driver at http://www.nvidia.com
''Sometimes the field boxes and lines look incomplete when I am viewing
the PDF documents. Is this a problem?"
Depending on your current zoom level the thin lines around the fields might
disappear on your screen. This is normal for PDF documents when viewed on
your computer screen. When you print any of these documents the layout will
be complete.
"When I put the CD in my CD-ROM drive, my music player opens and the
audio presentation starts playing. How can I access the interactive part
of the CD?"
Your computer has an audio player installed that is configured to auto-launch
and play audio when it detects an audio CD in the CD-ROM. Some PC manufacturers
pre-install these kinds of programs on the computers they sell. You need
to configure your audio player software to stop auto-launching or uninstall
it.
(C) Copyright 2001-2010 Ann Steiner, Ph.D. All rights reserved.
Reproduction without the author's written consent is prohibited.
Last Updated: August 5, 2008
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